Last Updated: July 1, 2026

At MarkMintStudio, we specialize in delivering high-quality digital logo design and branding services. As all of our products are delivered electronically, no physical items are shipped. This Delivery Policy explains how and when you can expect to receive your order.

By purchasing our services, you agree to the terms outlined below.

1. Digital Service Delivery

MarkMintStudio provides digital creative services, including but not limited to:

• Custom Logo Design
• Brand Identity Design
• Business Card Design
• Social Media Kit
• Brand Style Guide
• Stationery Design
• Marketing Graphics
• Other Digital Design Services

All completed work is delivered electronically.

2. Order Confirmation

After your order has been successfully placed and payment has been received, you will receive an order confirmation via email.

Our design team will then review your project details and begin working on your order.

If additional information is required, we may contact you before starting the project.

3. Estimated Delivery Time

Our standard delivery estimates are:

• First Logo Concepts: 24–48 business hours
• Revision Requests: Usually within 24–72 business hours
• Final Files: Delivered after the final design has been approved

Please note that these are estimated delivery times and may vary depending on:

• Project complexity
• Number of revision requests
• Client response time
• Weekends and public holidays
• High order volumes
• Unexpected technical issues

4. Business Hours

Our design team operates during regular business hours.

Projects submitted outside business hours, on weekends, or during public holidays may begin on the next available business day.

5. Delivery Method

Completed files are delivered digitally through one or more of the following methods:

• Email
• Secure download link
• Client portal (if available)

No physical products will be shipped.

6. Final Deliverables

Depending on your selected package, your final delivery may include:

• AI
• EPS
• SVG
• PDF
• PNG
• JPG

Additional branding assets included in your package will also be delivered electronically.

7. Revisions

If your package includes revisions, you may request changes after reviewing the initial concepts.

Each revision round may require additional time depending on the requested modifications.

Our goal is to ensure the final design meets your expectations before delivery is completed.

8. Client Responsibilities

To avoid delays, clients should:

• Submit complete and accurate project information.
• Respond promptly to design presentations.
• Clearly communicate revision requests.
• Review all files before approving the final design.

Delays caused by missing information or slow responses may extend delivery times.

9. Delayed Deliveries

While we strive to meet all estimated timelines, delivery may occasionally be delayed due to:

• Complex revision requests
• Large project scope
• Technical difficulties
• Internet or system outages
• Force majeure events
• High seasonal demand

If a significant delay occurs, we will make reasonable efforts to keep you informed.

10. File Access

After delivery, clients are responsible for downloading and safely storing all project files.

We recommend creating backup copies of all delivered files for future use.

11. Incorrect Email Address

It is the client’s responsibility to provide a valid email address during checkout.

MarkMintStudio is not responsible for delivery delays caused by incorrect contact information provided by the client.

12. Failed Delivery

If you do not receive your files after receiving a delivery notification, please check:

• Spam or junk email folders
• Promotions tab (if applicable)
• Email storage limits

If you still cannot locate your files, contact our support team and we will assist you as soon as possible.

13. Order Completion

An order is considered completed once:

• The approved final files have been delivered.
• Any included source files have been provided.
• The client has received access to all purchased deliverables.

14. Changes to This Policy

We reserve the right to update this Delivery Policy at any time to reflect changes in our services or business operations.

The latest version will always be available on our website.

15. Contact Us

If you have any questions regarding your order or this Delivery Policy, please contact MarkMintStudio using the contact information provided on our website.

Our team will be happy to assist you and ensure your project is delivered as smoothly and efficiently as possible.